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Need assistance?

If you encounter a problem or have a question, you can contact WWPass Product Support as follows:

Report a Problem from Dashboard

An easy way to report a problem is to email Product Support directly from the WWPass Dashboard.

The email automatically identifies version numbers for Security Pack and your operating system. In addition, the current versions of logs for all WWPass software are automatically attached to the email.

Logs contain information that can help Product Support troubleshoot any problem you experience. For example, logs contain information such as actions and their times, and services accessed. Actions include PassKey authentication for login, email signing, and and email decryption.

On Windows, logs are located in Users\username and ProgramData. On Mac and Linux, logs are located in HOME. Logs should not be changed before they are sent to Product Support.

To report a problem from Dashboard:

1. Click the mail button in the upper-right corner of Dashboard.
2. In the Support window that opens, type a description of the issue you need help with. You can also type a question.
3. Enter the email address Product Support should send a reply to. Also enter your name. (Both are optional.)
4. Click to send your report along with the current version of all available logs.

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